Shipping and returns

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Cliquez ici pour la version française.

SHIPPING FEES for DHL Premium:

  1. Germany: Free shipping for orders from EUR 99. EUR 4 for orders below EUR 99. (EUR 29 for DHL Express)
  2. European Union: Free shipping for orders from EUR 199. EUR 9 for orders below EUR 199.
  3. Switzerland, Norway: Free shipping for orders from EUR 199. EUR 19 for orders below EUR 199.*
  4. UK: Free shipping for orders from EUR 199. EUR 9 for orders below EUR 199. EUR 179 minimum order value applies.*
  5. Canada: Free shipping for orders from EUR 199. EUR 39 for orders below EUR 199.*
  6. Australia, Japan, China, Hong Kong, India, Indonesia, Israel, Malaysia, New Zealand, Singapore, South Africa, South Korea, Sri Lanka, Russia, Taiwan, Thailand, Turkey, Ukraine: EUR 39. EUR 99 minimum order value applies*
  7. Rest of world: EUR 59*

 

*If your country is outside the European Union (e.g the UK, NO), please keep in mind that depending on the laws in your country you might be charged local VAT and other customs charges by a third party on top of the price for importing your parcel.

 

DELIVERY TIMES:

The following are our standard delivery times. You can check here (for DHL Premium) or here (for DHL Express) if your country is affected by any temporary delays.

For DHL Premium:

  1. Germany: 1-3 work days (with DHL Express 1-2 work days)
  2. Austria, Netherlands, Luxembourg, Italy, Switzerland: 2-3 work days
  3. France, Belgium, Denmark, Sweden: 2-4 work days
  4. Other European Union, Norway: 2-10 work days
  5. UK: 4-8 work days
  6. Canada: 6-17 work days
  7. Rest of world: 6-23 work days

 

 

RETURNS / WARRANTY:

  1. Right of withdrawal within 14 days after purchase according to German law (read our information on right of withdrawal)
  2. The statutory warranty rights of Germany (“Gewährleistung”) apply.