Shipping and returns

SHIPPING FEES for DHL Premium:

  1. Germany: Free shipping for orders from EUR 99. EUR 4 for orders below EUR 99.
  2. European Union: Free shipping for orders from EUR 199. EUR 9 for orders below EUR 199.
  3. Switzerland, Norway: Free shipping for orders from EUR 199. EUR 19 for orders below EUR 199.*
  4. UK: Free shipping for orders from EUR 199. EUR 9 for orders below EUR 199. EUR 179 minimum order value applies.*
  5. USA, Canada: EUR 9 for orders from EUR 199. EUR 29 for orders below EUR 199.*
  6. Australia, China, Hong Kong, India, Indonesia, Israel, Malaysia, New Zealand, Singapore, South Africa, South Korea, Sri Lanka, Russia, Taiwan, Thailand, Turkey, Ukraine: EUR 39. EUR 99 minimum order value applies*
  7. Rest of world: EUR 59*

 

SHIPPING FEES for DHL Express:

  1. Germany: EUR 19
  2. Netherlands, Belgium, Luxembourg: EUR 25
  3. Austria, France, Denmark, UK: EUR 29
  4. Switzerland*, Norway*, EU countries not mentioned above: EUR 39
  5. USA, Canada: EUR 49*
  6. Australia, China, Hong Kong, India, Indonesia, Israel, Malaysia, New Zealand, Singapore, South Africa, South Korea, Sri Lanka, Russia, Taiwan, Thailand, Turkey, Ukraine: EUR 59*
  7. Rest of world: not available, please email hello@wayks.com*

*If your country is outside the European Union (e.g the UK), please keep in mind that depending on the laws in your country you might be charged local VAT and other customs charges by a third party on top of the price for importing your parcel.

 

DELIVERY TIMES:

The following are our standard delivery times. Please keep in mind that during the current pandemic delivery times can extend due to local restrictions and freight capacity fluctuations. If your country is affected you can check here (for DHL Premium) or here (for DHL Express).

For shipments outside Europe, please note that between late November and mid January significant delays may happen with standard shipping due to the pandemic and the increased parcel volume during the Christmas period which not all postal services and customs offices are able to cope with. Your parcel will arrive eventually but it might take longer than the following usual delivery times. If you need a shipment to arrive before Christmas we recommend to select Express shipping during checkout.

For DHL Premium:

  1. Germany: 1-5 work days
  2. European Union, Switzerland, UK, Norway: 2-10 work days
  3. USA, Canada: 6-17 work days
  4. Rest of world: 6-23 work days

For DHL Express:

  1. Germany: 1-2 work days
  2. European Union, Switzerland, UK, Norway: 1-3 work days
  3. USA, Canada: 2-4 work days
  4. Rest of world: 2-7 work days

 

RETURNS / WARRANTY:

  1. Right of withdrawal within 14 days after purchase according to German law (read our information on right of withdrawal).
  2. The statutory warranty rights of Germany (“Gewährleistung”) apply.