Shipping, Returns, Warranty

DHL Express shipping available (Learn more).

SHIPPING FEES for DHL Premium:

  • DE: Free for orders from 99€. 4€ for orders below 99€.
  • EU, UK*: Free for orders from 199€. 9€ for orders below 199€. For UK, 179€ minimum order value applies.
  • CH, NO: Free for orders from 199€. 19€ for orders below 199€.*
  • US, CA: 9€ for orders from 199€. 29€ for orders below 199€.*
  • AU, CN, HK, IN, ID, IL, MY, NZ, SG, SA, KR, SL, RU, TW, TH, TU, UA: 39€. 99€ minimum order value applies
  • Rest of world: 59€*

*If your country is outside the EU (e.g. the UK), please keep in mind that depending on the laws in your country you might be charged local VAT and other customs charges by a third party on top of the price for importing your parcel.


DELIVERY TIMES for DHL Premium:

The following are our standard delivery times. Please keep in mind that during the current pandemic delivery times can extend due to local restrictions and freight capacity fluctuations. If your country is affected you can check here (for DHL Premium).
  • DE: 1-5 work days
  • EU, CH, UK, NO: 2-10 work days
  • US, CA: 6-17 work days
  • Rest of world: 6-23 work days

For DHL Express check here.


RETURNS / WARRANTY:

  • Right of withdrawal within 14 days after delivery according to German law (read our information on right of withdrawal)
  • The statutory warranty rights of Germany (“Gewährleistung”) apply.