Does the sand colour get dirty easily?
No, does not stain easily, however, dark stains are more visible than on black version. Good to clean. Fine for everyday use. Attach rain cover when exposed to heavy rain, dirt, oil or dust.
Our fabric has a natural, linen-like look and feel, but does not stain as easily as a natural material. It is made from a synthetic fibre derived from recycled PET bottles and is treated with a water repellency coating. Therefore, it deals well with normal dust and dirt and is fairly easy to clean.
It is definitely not a dirt magnet, but naturally most stains will be more visible on the sand colour version than on the black version, so you might have to clean it a bit more often.
When you are up to something adventurous, exposed to heavy rain, dust, mud, or when oily stains may pose a threat, we recommend using our Rain & Luggage Cover. It offers additional protection for your backpack and saves yourself from having to clean it afterwards. However, this is not necessary for normal, everyday use.
While passing through airports and security checks, be mindful of oily conveyor belts and other equipment, since these may stain the fabric easily. If your bag gets dirty, consider the following cleaning instructions.
How should I clean the WAYKS ONE?
Hand wash only. If necessary use gentle soap and brush. Dry well.
Surface stains and dust can be brushed off easily without having to apply water or cleaning products.
We advise not to put your bag in the washing machine as this could affect the longevity of the zippers, buckles, seams, coatings, etc.
Instead, hand wash it using a sponge or (tooth) brush and a gentle soap, if necessary. For persistent stains we recommend using “Nikwax Tent & Gear Solarwash” cleaner. Remove the modular parts and clean and dry them separately. To reduce drying time, hang the backpack torso upside down in a well ventilated area and open all zippers.
After several washes we recommend applying “Nikwax Tent & Gear Solarproof” spray to renew the fabric’s water repellency coating.
Can I try the WAYKS ONE in a store?
Our products are available at:
- “Freshlabels Backpack Store” on Rosenthaler Straße 50 in 10178 Berlin
You are also able to order the WAYKS ONE via our website and return it in new condition within 14 days for a full refund if it does not suit your needs. Just keep in mind that you would need to pay the return postage, but you would save yourself the trip to a store.
What is your returns policy?
We offer a 14 days change-of-mind returns policy in exchange for a full refund as stated in our Right of Withdrawal information. Please note that all returned products need to be in new, unused condition. We hope you understand that as a small start-up we can’t provide you with return labels, so you will need to cover the cost for the return postage.
If you want to return your product, please email us at firstname.lastname@example.org and we will promptly send you instructions to process your return and refund as quickly as possible.
Please do not send your return parcel to Berlin, but instead to our fulfillment center´s address: LEFAS Fashion GmbH, c/o Ontaro GmbH, Hüttenstr. 100, 50170 Kerpen, Germany
How water resistant / waterproof is the WAYKS ONE?
Waterproof fabric. Fine for normal rain. Attach rain cover if bag is used in extended periods of heavy rain.
The WAYKS ONE deals very well with light and normal rain. On the inside of the fabric a water-based PU-coating is applied, which makes the material impermeable. The outside has a PFC-free water repellency treatment, which lets water roll off the fabric.
Additionally, the back pocket zippers have a water-resistant PU coating, to protect sensitive items such as phones, wallets, passports, etc.
After extended exposure to heavy rain, moisture can eventually seep through the backpack’s seams and zippers. Therefore, we recommend using the Rain & Luggage Cover in such conditions.
Does my laptop fit into the laptop compartment?
The laptop compartment fits a MacbookPro 16”.
The opening of the side access zipper is 34.5cm (13.6”) long. Slightly longer laptops can still be accessed easily if you tilt them, but very long laptops will not fit through the side opening. However, any laptop is still easily accessible via the top zipper or clamshell opening.
Is the WAYKS ONE suitable as carry-on luggage?
We designed it to fit into the overhead locker (Cube attached and the top rolled down). In this configuration it measures 60cm in height, which falls within official restrictions of some airlines, but may be slightly too long for others.
Our backpacks have been on countless flights with different people on different airlines on different continents. So far we have never experienced any issues, since it vertically fits it into the overhead locker in this configuration. So you are not taking more than your fair space.
Should a flight attendant ever see an issue, you may still zip off the Cube, as many airlines allow for a second, smaller bag to be taken on board. If you fill the backpack all the way to the top, it will be too long for most airlines’ restrictions. Many may still let you on board with it (so far, we have been fine) but it would be safer to check it in.
What warranty do you offer?
The statutory warranty rights of Germany apply to purchases from our website. Simply speaking, this means that we cover manufacturing and material faults, which are claimed within two years from the date of purchase.
If you have a warranty claim, please email your order number as well as a description and photos of the fault to email@example.com. If we ask you to send the item to us, return postage for eligible warranty claims is covered by us. After inspecting the issue we may either repair the product, exchange it for an item in the same or better condition, or agree with you on another solution to solve the issue.
We have high expectations on our products’ lifetime. Your bag is designed to last much longer than two years. We put a strong emphasis on premium quality and durability both in our material selection and manufacturing process. Naturally, your bag’s lifetime also depends on how well you treat it. Damages caused by wear and tear, neglect, or misuse are not covered by warranty, however, we will try to assist you to keep your product in use and avoid it from going to landfill.
Thanks to its modular design, we can offer spare parts at reasonable prices. In case something breaks, gets lost, or wears out over time, you may simply exchange the faulty part, rather than purchasing a completely new backpack.
How do the modular attachment and adjustment mechanisms work?
Check out our instructional videos or download our manual. Please do not hesitate to get in touch if anything is unclear – we want you to get the most out of your WAKYS ONE and are always happy to help.
How can I get in touch?
Please email us at firstname.lastname@example.org in English or German.