Shipping, Returns, Warranty
DHL Express shipping available (Learn more).
SHIPPING FEES for DHL Premium:
- DE: Free for orders from 99€. 4€ for orders below 99€.
- EU, UK*: Free for orders from 199€. 9€ for orders below 199€. For UK, 179€ minimum order value applies.
- CH: Free for orders from 199€. 19€ for orders below 199€.*
- NO: Free. 319€ minimum order value applies.*
- US, CA: 9€ for orders from 199€. 29€ for orders below 199€.*
- AU, CN, HK, IN, ID, IL, MY, NZ, SG, SA, KR, SL, RU, TW, TH, TU, UA: 39€. 99€ minimum order value applies
- Rest of world: 59€*
*If your country is outside the EU (e.g. the UK), please keep in mind that depending on the laws in your country you might be charged local VAT and other customs charges by a third party on top of the price for importing your parcel.
DELIVERY TIMES for DHL Premium:
To receive parcels in time for Christmas 2024, place your order by (times in CET):
DE:
Standard shipping with DHL Premium: Thu, 19.12., 5am
DHL Express shipping: Thu, 19.12., 11am
AT, CH, FR, DK, NL, BE, LU, PL, CZ:
Standard shipping with DHL Premium: Thu, 12.12., 11am
DHL Express shipping: Thu, 19.12., 11am
Other European countries:
Standard shipping with DHL Premium: Mon, 9.12., 11am
DHL Express shipping: Thu, 19.12., 11am
Outside Europe:
DHL Express shipping: Thu, 12.12., 11am
If you place your order a bit later, it might still be delivered by 24.12. but the risk of it arriving after Christmas is significant.
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The following are our standard delivery times. You can check here (for DHL Premium) if your country is affected by any temporary delays.
For shipments outside Europe please note that between late November and mid January significant delays may happen with standard shipping due to the increased parcel volume during the Christmas period which not all postal services and customs offices are able to cope with. Your parcel will arrive eventually but it might take much longer than the following usual delivery times. If you need a shipment to arrive before Christmas we recommend to select Express shipping during checkout.
- DE: 1-3 work days
- AT, NL, LU, IT, CH: 2-3 work days
- FR, BE, DK, SE: 2-4 work days
- FI: 4-6 work days
- ES: 4-5 work days
- Other EU, NO: 2-10 work days
- UK: 4-8 work days
- US, CA: 6-17 work days
- Rest of world: 6-23 work days
For DHL Express check here.
RETURNS / WARRANTY:
- Right of withdrawal within 14 days after delivery according to German law (read our information on right of withdrawal) – extended until 16.1.25 for orders placed between 29.11. and 26.12.24
- The statutory warranty rights of Germany (“Gewährleistung”) apply.